We are bound by the privacy policies, rules and guidelines of the relevant professional association and may also be bound by Australian privacy legislation.
WHAT INFORMATION DO WE RETAIN
When you first contact us (either by phone or by email), you will generally provide information like your name, phone number and address and you may also provide some background information relating to your need for counselling. This information is held in our secure database.
Except with your express permission and except as described above, we will keep all information you provide to us confidential and secure at all times. Please note that there may be exceptions to this policy, under circumstances such as:
HOW DO WE USE THE INFORMATION YOU PROVIDE
The personal information you provide to us is used to administer and manage our services to you so as to ensure we provide you with the best consultation service as possible.
WHAT INFORMATION DOES YOUR COUNSELLOR RETAIN
Often, we may make notes about your session, either during or immediately following your appointment. This information is used by your counsellor to provide the best possible psychological service.
Your counsellor is responsible to ensure that this information is securely held according to the confidentiality policies stipulated by the governing professional organisations, and in accordance with Australian privacy law. If your therapist is a Registered or Clinical Psychologist, you can access their privacy guidelines here If your therapist is a Psychotherapist or Counsellor, they will likely be a member of one of the member organisations of PACFA, and you can view their privacy guidelines here
ACCESS TO YOUR PERSONAL INFORMATION
You are entitled to access the information we keep about you. Please contact our office for more information.
If you have any concerns about your privacy or the use or management of your personal information which you provided please contact us.
We are a private billing practice and fees are payable at the time of consultation.
Whilst we understand there are sometimes extenuating circumstances, where possible please ensure you give us at least 2 hours notice if you need to cancel your appointment. This enables other patients to attend for an appointment.
Failure to attend your appointment or to give adequate notification of cancellation may incur a fee of $50.
Our website, like many others, stores and retrieves information on your browser using cookies. This page explains what cookies are and how we use them on our website.
We do not participate in the disclosure or resale of customer data. No invasive tracking or targeted advertising happens on this website. We only engage in the collection of data essential to facilitate in providing products or services to you, in a safe and efficient manner.
This policy is updated from time to time, the latest version is published on this page.
If you have any questions about this policy, please contact us.
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
You can decide to withdraw your consent at any time by deleting the cookies on your computer (or mobile device) using the settings and configuration of your Internet browser.
We may collect the following information:
How we use this data
Collecting this data helps us understand what you are looking for from our business, enabling us to deliver improved products and services.
Specifically, we may use data:
What is a cookie?
A cookie is a small piece of data that our website asks your browser to store on your computer or mobile device.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Generally, it contains certain information that is not personally identifiable to you, but is used to improve and personalise your web experience.
For example, a cookie can include the date and time of visits to the website, the pages viewed and the time spent on the website.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL/TLS) protocols, which encrypts any information you input.
Our cookies help us to:
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Why does the message explaining cookies keep appearing?
If you close the banner and it reappears the next time you visit us, you most likely have cookies disabled. We use a persistent cookie to remember that you closed the banner, but this only works when cookies on our site are enabled.
Controlling information about you
When you fill in a form or provide your details on our website, you may see one or more tick boxes allowing you to:
If you have agreed that we can use your information for contact purposes, you can change your mind easily by contacting us.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998 and the EU GDPR 2018 legislation.
You can learn more about cookies here.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
To maintain the safety of your personal information we use and implement a variety of security measures when a user submits information or accesses information.
All transactions are processed through a gateway provider and are not stored or processed on our servers. We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of other websites outside our domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy, please read any other website’s data protection and privacy policies.